Privacy Policy

Hope Against Poverty CIC

Last updated: 13 January 2026

Our promise to you

We only collect the information we need to support people, run our services safely, and meet our legal responsibilities as a community organisation.

  • We never sell your data

  • We only share information when we are legally required to or when it helps keep people safe

  • You can ask to see, update, or delete your information at any time

If you have any questions about how we use your data, please contact us using the details below.

Who we are

Registered name: Hope Against Poverty CIC
We are the data controller for the personal information we collect.

Contact details
Email: office@hopeagainst.org
Telephone: 07491 805748
Post: Hope Against Poverty CIC, Bishop Street, Leicester, LE1 6AF, United Kingdom

What information we collect, use, and why

To provide our services and support

We may collect or use:

  • Names and contact details

  • Addresses and date of birth

  • Emergency contact and next of kin details

  • Pronouns and communication preferences

  • Photographs or video recordings

  • Service use history

  • Health, dietary, and allergy information

  • Information about disabilities or support needs

  • Information about living conditions or care needs

  • Information about income or financial needs (where relevant to support or funding)

  • Safeguarding and health & safety information

  • Compliments, feedback, or complaints

  • Website usage data (including cookies and analytics)

Some of this information may be special category data, which receives additional protection under UK GDPR. This can include:

  • Health information

  • Racial or ethnic origin

  • Sexual orientation or sex life information

We only collect this where it is necessary to support individuals safely and appropriately.

Donations and fundraising

To receive donations or manage fundraising activities, we may collect:

  • Names and contact details

  • Addresses

  • Donation history

  • Taxpayer information for Gift Aid purposes

Service updates and marketing

Where you have given consent, we may collect:

  • Names and contact details

  • Communication and marketing preferences

You can opt out at any time.

Legal and safeguarding obligations

To meet legal, regulatory, and safeguarding requirements, we may collect:

  • Identification documents

  • Financial transaction information

  • Health and safety records

  • Safeguarding and criminal offence data (where legally required)

Recruitment and volunteering

For staff, volunteers, and trustees, we may collect:

  • Contact details and date of birth

  • Right to work information

  • National Insurance number

  • Employment and education history

  • References

  • DBS or other safeguarding checks (where required)

This may also include special category data such as health information, collected only where necessary and lawful.

Our lawful bases for using your information

Under UK GDPR, we must have a lawful reason to use your data. These include:

  • Consent - where you have clearly agreed

  • Vital interests - to protect someone’s life or wellbeing

  • Public task - where we are carrying out a task in the public interest

  • Legal obligation - where the law requires us to

  • Contract - where data is needed to enter into or fulfil an agreement

The lawful basis used depends on the activity and may affect your rights.

Your data protection rights

You have the right to:

  • Access your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Restrict how we use your information

  • Object to how we use your information

  • Request data portability

  • Withdraw consent at any time (where consent is used)

To make a request, contact us using the details above. We will respond within one month.

Where we get information from

We collect information:

  • Directly from you

  • From family members or carers (where appropriate)

  • From councils, public bodies, or partner organisations

  • From health, care, or voluntary sector organisations

  • From regulatory authorities

How long we keep your information

We keep personal information only for as long as necessary to provide services, meet safeguarding and legal requirements, and fulfil our charitable responsibilities.

In most cases, records are kept for up to 6 years, unless a longer retention period is required by law (for example, safeguarding or financial records).

Who we share information with

We may share information with:

  • Local authorities or councils

  • Regulatory bodies

  • External auditors or inspectors

  • Organisations we are legally required to work with

We only share what is necessary and always aim to protect your privacy.

How to complain

If you have concerns about how we use your personal data, please contact us first.

If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint